What are the local pickup options?
If you select local pickup, you’ll have the opportunity to pick the game up from a participating game store and get refunded 100% of your shipping. Select ‘Local Pickup’ under the country when completing the address information. We’ll follow up later to collect details.
If you are purchasing add-ons, please do not use the local pickup option, so that we can keep it a simple as possible for our participating retailers.
Participating stores are:
Canada: Sentry Box, Calgary; Board & Brew Cafe, Edmonton; Meeples & Milkshakes, Penticton;
United States: Crossroad Games, Maine; Great Games Library, Tallahassee Florida;
Australia: LFG, Canberra Guf Werribee, Melbourne
UK: Tic Toc Tabletop, Devon
EU: Jogar Tabuleiro - Portugal Brettspielbude.de, Germany
Asia: Glee Gamers, Singapore
Last updated: January 29, 2021 14:43
I have retailer-specific questions:
For retailer questions, please email [email protected]
Last updated: January 29, 2021 14:30
Is Shipping customs-friendly?
Shipping is customs-friendly (meaning it is shipped locally) within the following regions: Canada, US, UK, EU, China, Australia, New Zealand, and most of Eastern Asia. VAT will be charged as necessary through the pledge manager.
Outside of those regions, we can still ship you your game, but we cannot ensure that you will not be charged additional customs.
Last updated: January 29, 2021 12:20
When will my credit card be charged?
Your credit card will be charged once we lock down the pledge manager, likely in early March.
Last updated: January 30, 2021 18:50
What items are included in the Conductor/Founder level pledges
Conductors/Founders receive: 1 standard copy of the game 1 Wooden Box 1 Letterpress Print 1 Playmat 1 Set of 4 Cloth bags 1 Set of Extra Trains
Last updated: January 31, 2021 12:25
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.